Business Name: ANK Creations
1. Orders & Customization
Q1. Do you offer customized t-shirts and jerseys?
Yes, we specialize in fully customized apparel including names, numbers, logos, and unique designs.
Q2. Can I see a preview before printing?
Yes, we can share a digital preview on request before production. Once approved, the design will be final.
Q3. Can I order a single piece or only bulk?
We accept both single-piece and bulk orders.
Q4. What if I make a mistake in my design or text?
Customers are responsible for checking all details before confirming the order. We are not responsible for errors once the order is approved.
2. Pricing & Payments
Q5. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and wallet payments via secure payment gateways.
Q6. Do you offer Cash on Delivery (COD)?
[Optional – You can edit this]
COD may be available on selected orders with an additional charge.
Q7. Are there any hidden charges?
No, all charges including product price and shipping (if applicable) are clearly shown at checkout.
3. Production & Delivery
Q8. How long does it take to process an order?
- Standard orders: 2–4 business days
- Customized/bulk orders: 3–7 business days
Q9. How long does delivery take?
- Gujarat: 2–4 days
- Rest of India: 4–7 days
Q10. Can I get urgent or fast delivery?
If you need urgent delivery, contact us on WhatsApp before placing your order. We will try to accommodate your request.
4. Shipping & Tracking
Q11. How can I track my order?
Tracking details will be shared via SMS, WhatsApp, or email once your order is shipped.
Q12. What if my order is delayed?
Delays may occur due to courier issues or external factors. We will assist you in tracking and resolving the issue.
5. Returns, Refunds & Replacement
Q13. Do you accept returns?
No, customized products are non-returnable.
Q14. When can I get a replacement?
Replacement is provided only if:
- Wrong product is delivered
- Product has a defect or damage
Q15. What should I do if I receive a damaged product?
You must:
- Record an unboxing video
- Contact us within 48 hours
- Share proof for verification
6. Size & Product Details
Q16. How do I choose the correct size?
Please refer to our size chart before placing your order. If unsure, contact us for guidance.
Q17. Will the color be exactly the same as shown?
There may be slight color variations due to screen settings and lighting conditions.
7. Bulk & Business Orders
Q18. Do you take bulk or team orders?
Yes, we specialize in bulk orders for teams, events, and corporate gifting.
Q19. Do you offer discounts on bulk orders?
Yes, bulk pricing depends on quantity and design requirements. Contact us for a quote.
8. Contact & Support
Q20. How can I contact you?
You can reach us via:
- WhatsApp: +91-7861021260
- Email: askto.ank@gmail.com
Please mention your Order ID for faster support.
9. Important Note
By placing an order with ANK Creations, you agree to our:
- Terms & Conditions
- Privacy Policy
- Return & Refund Policy